Shipping Policy

At RugLab, every rug is handcrafted with care and made specifically for you. Please review our shipping details below to understand how production and delivery work.

Production Time

All RugLab rugs are made to order.
Production begins only after the order is confirmed.

• Production time: Minimum 2 working days

• Production time may vary slightly depending on design complexity and order volume

We believe in thoughtful craftsmanship, and we appreciate your patience while your rug is being made.

Shipping Time

Once the rug is completed, it will be carefully packed and shipped using our trusted courier partners.

• Shipping time depends on the delivery location

• Dispatch details and tracking information will be shared once the order is shipped

• Delivery timelines are estimated and may vary due to courier operations or unforeseen delays

Important Notes

• Production time and shipping time are separate

• Delays caused by courier services are outside our control

• Please ensure your shipping address and contact details are accurate at checkout

• In rare cases where we are unable to complete or deliver your order due to unavoidable circumstances, we will inform you at the earliest and provide a full refund. Your trust matters to us, and we aim to be transparent in such situations.

If you have any questions regarding shipping, feel free to reach out to us at
📧 Support@ruglab.shop